Overview
At Venetos Cakes & Pastries, we take pride in crafting every cake, pastry, and dessert with the utmost care and attention to detail. Customer satisfaction is very important to us, and we’ll always do our best to make sure you are happy with your order.
Because our products are freshly made and perishable, please review our refund and return policy carefully.
Order Cancellation
Orders may be canceled within 24 hours of placing the order for a full refund.
Cancellation requests made after this window may not be eligible for a refund, as preparation may have already begun.
Custom cakes and special orders require at least 72 hours’ notice for cancellation.
Refunds
Refunds will only be considered in cases where the product is incorrect, damaged, or does not meet our quality standards.
To request a refund, please contact us within 24 hours of receiving your order and provide details, along with photos if possible.
Approved refunds will be processed to your original method of payment. Processing times may vary depending on your bank or payment provider.
Returns and Exchange
Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been picked up or delivered.
If there is an issue with your order (e.g., wrong item, damage during delivery, or quality concerns), please contact us immediately.
Custom & Personalized Orders
Custom cakes, wedding cakes, and personalized items are non-refundable, except in cases where the product arrives damaged or significantly different from what was agreed upon.
We encourage customers to carefully review their custom order details before confirming.
Need help?
Contact us at info@venetoscakes.com for questions related to refunds and returns.
